We, Dry Clean VIP & Laundry VIP (“Cleaners”), are pleased to provide laundry and dry cleaning services to you (“you” or the “customer”), subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of the Cleaners’ service indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree, you should inform us and cease using the service immediately.
Cleaners reserves the right to refuse to clean any garment. Cleaners does not guarantee the removal of all stains. Cleaners is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags. We cannot hold unclaimed garments for more than 1 month. Beyond this period, unclaimed garments will be donated to charity accordingly. All sales are final and all payments are non-refundable. Cleaners reserves the right to charge balances of previously approved payments/services to the customer’s credit card on file.
Cleaners will use reasonable efforts to maintain a high quality cleaning service. Cleaners accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. Cleaners accepts no liability for “special care” items, that include special attention, to be cleaned or that do not have care instructions; provided, however, Cleaners will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag if the plastic bag is clearly labeled “delicates.” Cleaners is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Cleaners denies any responsibility for lost or damaged items, should the claim be made more than 7-days after customer pick up or delivery.
Lost Item Policy
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket. Reimbursement will be according to the provisions stated below. Cleaners denies any responsibility for lost or damaged items, should the claim be made more than 7-days after customer pick up or delivery. Additionally, before items may be deemed as lost, Cleaners requires several days to attempt to locate the garment.
Lost or Damaged Items Reimbursement Policy
Any reimbursement shall not exceed the lower amount of the following:
• 10 times our charge for cleaning or pressing the item; regardless of brand or condition
• With an original receipt and proof of payment, replacement value of the garment(s) as follows: 100% if purchase made under 30 days, 50% from 31-120 days and 25% after 1 year of purchase.
Cleaners is not liable for reimbursing new items purchased by the customer to replace lost or damaged items.
Wash & Fold Policy
Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, Cleaners is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.
Cleaners does all laundry in state-of-the-art washing machines and therefore does not take “Hand washing” instructions. Items requiring “hand washing” must be clearly separated and labeled by the customer and they will be washed using a “gentle cycle”. Cleaners denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.
Cleaners shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion.